FAQs

Q – I live outside the UK, can I order from you?

A – Yes, we ship globally. Proceed through the checkout and you will be presented with a number of delivery services.

Q – How much will delivery cost?

A – The cost of postage will vary depending on where you live, how heavy your order is and how fast you want it. 
Shipping costs are calculated at checkout – see below for a rough guide;

UK

Orders over £45 = Free Courier Delivery

Standard @ £4.40 (aims for 2 – 4 working days)

Express @ £5.49 (aims for 1 – 2 working days)

Guaranteed Next Working Day before 12pm prices start from £7.49*

(*postcode restrictions apply)

EU

All prices and delivery times depend on weight and location.

Standard (by DPD, pre-cleared, no additional charges) prices start from £6.

Express (by DPD, pre-cleared, no additional charges) prices start from £17.49.

ROW 

Standard (by regular post, estimated 4 – 21 working days) prices start from £8

Courier (by road, estimated 3 – 7 working days) prices start from £15

Express (by air, estimated 1 – 5 working days) prices start from £20.49

Q – When will I receive my order?

A – We aim for same day dispatch for orders placed before 2pm (1pm on Mondays or days following a public holiday) and we achieve this target in 95% of occasions.

UK customers will usually receive their orders within 5 working days, often within 2 working days.

If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.

Typically, the majority of our non-UK customers will receive their orders within 14 working days.

If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.