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Orders placed after 3.30pm on 23/08 will be dispatched following the UK Bank Holiday (26/08)
A – Yes, we ship globally. Proceed through the checkout and you will be presented with a number of delivery services.
A – The cost of postage will vary depending on where you live, how heavy your order is and how fast you want it.
Shipping costs are calculated at checkout – see below for a rough guide;
Orders over £45 = Free Courier Delivery
Standard @ £4.40 (aims for 2 – 4 working days)
Express @ £5.49 (aims for 1 – 2 working days)
Guaranteed Next Working Day before 12pm prices start from £7.49*
(*postcode restrictions apply)
All prices and delivery times depend on weight and location.
Standard (by DPD, pre-cleared, no additional charges) prices start from £6.
Express (by DPD, pre-cleared, no additional charges) prices start from £17.49.
Standard (by regular post, estimated 4 – 21 working days) prices start from £8
Courier (by road, estimated 3 – 7 working days) prices start from £15
Express (by air, estimated 1 – 5 working days) prices start from £20.49
A – We aim for same day dispatch for orders placed before 2pm (1pm on Mondays or days following a public holiday) and we achieve this target in 95% of occasions.
UK customers will usually receive their orders within 5 working days, often within 2 working days.
If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.
Typically, the majority of our non-UK customers will receive their orders within 14 working days.
If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.
A – We are pleased to offer a new shipping service for our EU customers. We are now pre-clearing goods on your behalf meaning there will be no additional fees or admin charges on import and no concerns about parcel refusal. All this will be handled by ourselves. The additional cost you see at checkout is the cost of any applicable duty or tax.
A – We operate a 14 day return policy.
If there is a problem with your order or product, please notify us by phone, email or via your account. For more information, please see our Returns/Refund Policy.
A – Please check your junk mail folder. If you have an account, please check your order history.
All of our new customers get 10% off when they create an account with us.
