FAQs

white-leaf
Q – I live outside the UK, can I order from you?

A – Yes, we ship globally. Proceed through the checkout and you will be presented with a number of delivery services.

Q – How much will delivery cost?

A – The cost of postage will vary depending on where you live, how heavy your order is and how fast you want it. 
Shipping costs are calculated at checkout – see below for a rough guide;

UK

Standard @ £2.99 (aims for 2 – 4 working days)

Express @ £8.49 (aims for 1 – 2 working days)

Guaranteed Next Working Day before 1pm prices start from £11.75

Europe/ROW

All prices and delivery times depend on weight and location.

Standard (by regular post, 4 – 21 working days) prices start from £4

Courier (by road, 3 – 5 working days) prices start from £15

Express (by air, 1 – 3 working days) prices start from £20.49

Q – When will I receive my order?

A – We aim for same day dispatch for orders placed before 2pm (1pm on Mondays or days following a public holiday) and we achieve this target in 95% of occasions.

UK customers will usually receive their orders within 5 working days.

If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.

Customers outside the UK can receive their orders the next working day if they have selected the appropriate shipping method and the service is available to their country.

Typically, the majority of our customers will receive their orders within 14 working days.

If you haven’t received your order, check your dispatch email as there may be a link with tracking which will help you locate your parcel.

Q – How will Brexit affect my order?

A – Tax will be payable upon delivery.  The free trade deal applies to products of UK or European origin.  Products of origin outside the UK and Europe will attract additional duty when the order is in excess of €150.  Please note delivery times may increase due to the additional checks required at border points.

Q – Can I return my order?

A – We operate a 30 day return policy.
If there is a problem with your order or product, please notify us by phone, email or via your account. For more information, please see our Returns/Refund Policy.

Q – I haven’t received an order confirmation by email but I know the order went through as I got an order number on screen.

A – Please check your junk mail folder. If you have an account, please check your order history.

FAQs